These terms govern how you and sitavio work together – from the quote through going live to ongoing support. Plainly written, no small print.
This English version is a translation for convenience. In case of discrepancies, the German version prevails.
These Terms of Service apply to all offers, contracts and services provided by sitavio, Badenerstrasse, 5200 Brugg AG (“we” or “sitavio”) to its clients (“you” or “the client”).
Differing terms of the client apply only if we have confirmed them in writing. Individual agreements in a quote or order confirmation take precedence over these terms.
Information on this website – in particular the package prices on the pricing page – are non-binding guide values and not yet an offer in the legal sense.
After the free intro call you receive a written quote covering scope, price and the planned timeframe. The contract comes into effect as soon as you confirm that quote in writing – email is sufficient.
We provide services around web design, web development, search engine optimisation, logo and branding work, online shops, booking systems, Google Business Profiles, AI chatbots as well as maintenance and support.
Only the confirmed quote determines what is owed. Services not expressly listed there – such as additional subpages, further languages, copywriting, photo production or added features – are not covered by the fixed price and are quoted separately or billed by effort.
Recurring third-party costs (e.g. domain, hosting, licences, payment providers) are not included unless the quote states otherwise.
A project depends on input. You provide all necessary content in good time and in full: copy, images, logos, access credentials and a named contact person who can make decisions and give approvals.
You warrant that you hold the necessary rights to all content you supply and that its use does not infringe the rights of third parties. We are under no obligation to review the content you supply.
If input is delayed, agreed dates shift accordingly. If a project is dormant for more than 60 days for reasons attributable to you, we may invoice the work performed up to that point.
Stated timeframes – such as “Starter live in 1–2 weeks” – are counted from complete delivery of your content and are guide values, not guaranteed fixed dates, unless agreed otherwise in writing.
Our satisfaction guarantee applies to the design: we revise the draft until it fits. It covers refinement of the agreed concept, but not subsequent changes to the scope or a complete change of concept after approval has been given – such changes count as an additional order.
After completion you review the result. If you report no material defects within 10 days, or the website goes live with your consent, the work is deemed accepted.
All prices are in Swiss francs (CHF). The fixed price stated in the quote is binding for the scope described there.
Unless agreed otherwise, half of the order value falls due on order confirmation and the second half after acceptance or at launch. Invoices are payable within 30 days without deduction.
Once the payment deadline passes unused you are in default without further reminder; default interest of 5% applies under Art. 104 of the Swiss Code of Obligations. Where payments are outstanding we may suspend ongoing work and services after reasonable notice.
Recurring services such as maintenance are invoiced in advance for the agreed period.
Maintenance agreements run from the agreed start date. They can be cancelled monthly with effect from the end of the current billing period; amounts already paid for the current period are not refunded.
The scope of maintenance – updates, backups, monitoring and smaller content changes, for instance – follows from the variant you choose. Larger changes are billed transparently by effort.
On full payment you receive the right, unlimited in time and place, to use the results created for you – website, design, logo and other deliverables – for your business purposes.
Before full payment all rights remain with us. Any access granted until then counts as a revocable permission to use.
Third-party components used – fonts, stock images, libraries, plugins, services – remain subject to the respective providers' licence terms; we cannot grant rights beyond those.
We reserve the right to continue to dispose freely of tools, templates, code building blocks and concepts developed by us and to reuse them in other projects.
We may show completed projects as references – with name, logo and images – on our website and in our materials. If you would rather we did not, a short written note is enough and we will remove the reference.
Running a website requires third-party services such as domain registrars, hosting and CDN providers, Google services, payment or booking providers. We cannot vouch for their availability, price changes, feature scope or terms.
Where we procure such services on your instruction, we do so for your account; the respective provider's terms apply in addition.
We warrant that our services are performed professionally and within the agreed scope. Defects you report in writing within 30 days of acceptance are remedied free of charge within a reasonable period.
Excluded from the warranty are impairments caused by changes made by you or third parties, by omitted updates without a maintenance agreement, by force majeure, and by disruptions at providers as described in clause 10.
Search rankings, reach, conversion or revenue increases depend on factors outside our control. We owe professional optimisation work, but no particular ranking and no particular commercial success.
We are liable for damage we cause intentionally or through gross negligence. Liability for slight negligence as well as for indirect and consequential damage – in particular lost profit, data loss and business interruption – is excluded to the extent permitted by law.
Where we are liable, liability is limited to the amount paid for the affected order. Liability for personal injury remains reserved in all cases.
You remain responsible for backing up your own data and content, unless a maintenance agreement including backups is in place.
Both parties treat the other party's non-public information – business figures, strategies, access credentials, technical documents – as confidential and do not pass it to third parties without consent. Excepted are service providers engaged as necessary to perform the contract who are themselves bound to confidentiality.
This obligation continues after the collaboration ends.
How we process personal data is set out in our privacy policy. Where we process personal data of your customers as part of an order, we do so strictly on your instructions and within the framework of the Swiss Data Protection Act (revFADP) and, where applicable, the GDPR.
Either party may end an ongoing order at any time in writing. Work already performed and effort already incurred is owed in every case; unused deposits are refunded within 30 days.
We may also end an order if payments remain outstanding despite a reminder or if your cooperation ceases permanently.
Swiss law applies exclusively, in particular the Swiss Code of Obligations. The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.
In the event of disagreement we first seek direct discussion. If no agreement is reached, the exclusive place of jurisdiction is Brugg AG, Switzerland. Mandatory statutory places of jurisdiction remain reserved.
Should any provision of these terms be invalid, the validity of the remaining provisions is unaffected. The invalid provision is replaced by a rule that comes closest to its economic purpose.
We may amend these terms at any time. For an ongoing order, the version in force at the time the contract was concluded applies.
We are happy to answer questions about these terms – write to us at info@sitavio.ch. Provider details are in the imprint.
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